Juicy Couture - Worst experience ever
I ordered a tracksuit for my friend at 50% off with 2 day shipping....TEN days later I was emailed with a shipping notice, saying that the jacket had been sent to me. When I called customer service, they told me that they did not have the pants in stock.
I asked if I could cancel the order and they said its too late as it had just shopped. I asked if I could order the pants in a different size and they could still give me the discount they said yes, but I had to order at regular price then call to get the 50% refund. The pants shipped over 5 days later and once they arrived I called customer service who had no idea what I was talking about; the note was not placed on my order.
After speaking to multiple people, they said they will refund 30% in 30 business days?
While I do enjoy their track suits I will never be ordering from this website again, this was an awful experience and had I known I would (with shipping) be paying $400 for a suit, I never would have bought it in the first place.
Reason of review: Problem with delivery.
Juicy Couture Cons: Extremely rude, Quality and the customer service, Over charged.
Location: Airdrie, Alberta
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