Fredda Mae
map-marker Preston, Lancashire

Returns

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Juicy Couture - Returns
Juicy Couture - Returns - Image 2

I do like Juicy Couture, some I find it overpriced and I dont think its fair to pay for shopping and returns, it should be one of the other, when you look at sites like hugo Boss, was disappointed with my recent order, T-shirt in size M, so tiny and I gave to my 7yr old granddaughter who it fits perfectly, I am only slim so that was disappointing, the wellie boots were so big not true to size, have Micheal Kors in my size and they fit perfectly, my daughter is a size 6 but a big 6 with a wider foot and they were big on her, the hat was to tight on my head, no give roon, so not a great order, but got a bag in sale a while ago and that I love. Was dissatisfied with customer service when I told them about my order, felt like they disregarded what I had said and their reply was not entirely appropriate with my email: But after finding it hard work to send the it se back in 2 shops, even though instructions were followed from delivery note, after my frustration on emailing them, they did arrange for my parcel to be picked up, which I Thanked them for. So that issue was resolved with that particular advisor or advisors so I appreciate that.

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User's recommendation: Nice stuff, but some very small in size, and some overpriced.

Belinda W Eds

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Verified Reviewer
| map-marker Slidell, Louisiana

Loss of entire bottle of perfume faulty packaging

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Juicy Couture - Loss of entire bottle of perfume faulty packaging

I was bought a 1.7 fl oz bottle of Juicy Couture perfume, which I absolutely adore. I have not had this bottle of perfume 3 weeks and it is gone.

I am so super upset over this because it is 100000% this company or whomever they use to bottle their expensive spray because, unbeknownst to myself and the friend that purchased this for me because no one was allowed to open the box and check for these types of things. I just so happened to put it in my clutch to go out to dinner from school and I took it out to freshen up before meeting my husband for dinner and to my horror it was gone. The top of the bottle was not put on properly and what didn't evaporate poured out in my clutch.

I feel as though I deserve to be compensated for this faulty bottle. If this company will not accept responsibility for and do the fair, right thing by the consumer, myself, I will not buy another piece of merchandise from a department store, which is where this was purchased, or a Temu, Wish or giveaway nor will my friends or coworkers.

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Loss:
$125
Pros:
  • Beautiful products
Cons:
  • Faulty packaging here

Preferred solution: 2 or so bottles of perfume 1.7 fl oz or better

User's recommendation: Check your merchandise before buying it

Erin D Epw

Best underwear EVER.

I have a bra upgrade idea I want you to make. At each end of the underwire, could you make a BALL? Like, instead of a flat piece of metal, that rips the casing, protrudes and SCRAPES YOUR BODY (OW), could you melt the metal into a tiny ball that doesn't rip anything or poke anything? Also, reinforce this point of high-stress in this garment with some type of adhesive or fray-block product? I love you, thank you for being awesome...this might make you top grade.
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Loss:
$100000
Pros:
  • Fit

Preferred solution: Make your bras tighter.

User's recommendation: Their boy-shorts are the bomb.

Johney Jrr

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Verified Reviewer
| map-marker Cedar Rapids, Iowa

Worn out straps on backpack

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Juicy Couture - Worn out straps on backpack

Called customer service to see what the policy is on defective items. I bought a juicy backpack at a store.

I couldnt find the receipt and called the store. They said they couldnt exchange without receipt. They told me to call juicy customer service. I did and explained I had bought a backpack and only had it a little over a month and the leather on the straps already started to wear off.

They told me that there was no return policy from their customer service department and if the store wouldnt take it back then there was nothing else i could do! So they sell a product that is branded under their name, it wears out prematurely and they are willing to do nothing to compensate or fix the issue. It irritates me when big companies do that. Companies that make money hand over fist and the quality of their products dont really matter.

I have bought thousands of dollars in juicy productshandbags, backpacks, perfumes, etc and then they do that. Irritating.

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User's recommendation: Stay away from Juicy Couture products

1 comment
Mckinna Nra

Stop buying this garbage Horrible customer service!! Sell defective Stuff and refuse to make it right.

Maddie in customer service should be fired.

I have alot of friends that purchase this brand So Juicy is the loser. Wont be visiting Ever and Maddie can kiss my ***

Resolved
Joel K Qfy

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Verified Buyer
|

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Verified Reviewer
| map-marker Palo Alto, California

Resolved: Did not honor their commitment

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Juicy Couture - Did not honor their commitment
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Juicy Couture - Did not honor their commitment - Image 3
Updated by user Dec 04, 2022

Company fixed the issue and I have been provided with partial refund.

Original review Nov 04, 2022
Ive been a Juicy customer for many years with no problems and receive a great product. Recently I bought two bottles of fragrance and only received one. I emailed customer service and they replied that it would be corrected and send me another bottle. That was over a month ago. Now they wont even reply to my emails
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Loss:
$72
Pros:
  • Great product
Cons:
  • Does not honor long time customers
  • Does not honor their commitments
  • Ghosted by customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t buy from their website

Maria B Pdh

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Verified Reviewer
| map-marker Stockholm, Stockholm

School assignment

Hi, I'm doing a school assignment where I need to write about a garment from you, so I've chosen the Robertson Classic Velor Hoodie Gray Blue so i have some questions i would like to know the answer to the questions is

Describe the garment's journey from raw material to garment by answering the questions below:

a) What raw materials does the garment consist of?

b) Where is the garment designed?

c) How was the garment produced?

d) Where is the garment produced?

e) How do you think the garment was shipped here?

f) Draw a map of which countries were involved (and in what way) in the garment's journey from one or more raw materials to a finished product that is bought and used by the consumer. Paste a picture of the map here.

g) Explain why these countries were involved and why we do not produce our own clothes in Sweden.

h) How much does the garment cost, approximately?

Do you think the price would have been different if it had been made in Sweden?

Why/why not?

i) What are the consequences for the environment if the production takes place in other parts of the world?

j) Can you see any advantages or disadvantages for the people in Sweden or in the countries that produce the clothes?

k) Before handing in, check that you have what is required for the grade you are aiming for. See criteria here.

It would be very nice if you could answer, thank you, have a good day!!!

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Anthony M Img

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Verified Reviewer

Faulty Craftsmanship (Purse)

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Juicy Couture - Faulty Craftsmanship (Purse)
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Juicy Couture - Faulty Craftsmanship (Purse) - Image 3
Original review Aug 14, 2022

First off my wife loves your your fashion and accessories , But on her last purchase of a juicy couture purse the handle began to come apart right where the leather materials met leaving a strip of leather that looked like twine pulled off so easily.

This was a new experience for us because the quality controls historically have seemed to be in place she loves the purse, yet I know being in sales that a replacement is warranted how can we proceed with situation being that this is her 151st purse I lost count and room but a happy wife makes a happy fishing life, Your assistance in this matter would be greatly appreciated

Sincerely

Anthony S. Murray Esq

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Loss:
$50
Pros:
  • We like the accessories
Cons:
  • Quality control on the purse purchased
  • Quality and the customer service

Preferred solution: Let the company propose a solution

User's recommendation: Double Check your Merchandise sometimes looks can be decieving

Kazia Yrg

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Verified Buyer
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Verified Reviewer
| map-marker Manchester, England

I don’t really want to do this! My order was delivered to another address by the driver Alex. This was meant for my daughters bday! Her day was messed up just bcos this didn’t arrive before her day.

Juicy Couture - I don’t really want to do this! My order was delivered to another address by...
My order was delivered to a wrong address by the driver Alex. Its a bad experience for me. My first time to shop from JC! Sent several emails I was asked to send the order number, yet nothing happened. Please send me my order Or refund my money!!!
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Preferred solution: Let the company propose a solution

User's recommendation: I need JC to educate their despatch riders to be sure of the addresses!

Jennifer H Iqf

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Verified Reviewer

3 out of 5 shoes i have bought from your brand has some sort of flaw!

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Juicy Couture - 3 out of 5 shoes i have bought from your brand has some sort of flaw!
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Juicy Couture - 3 out of 5 shoes i have bought from your brand has some sort of flaw! - Image 5
Original review Dec 25, 2021

Love juicy and bought 5 different shoes from 3 Different retailers. 4 out of 5 had flaws!

Which is annoying when majority of your shoes are only online. Please inspect your shoes before shipping them. These boots Were bought from JCPenney and Shoe carnival. JCPenney does not sell these in stores so when i return still could have a chance of receiving another defective shoe.

UPDATE: I EMAILED JUICY COUTURE TO TELL THEM ABOUT MY EXPERIENCE ABOUT ORDERING 5 SHOES AND 4 WE'RE DAMAGED, ALSO I MENTIONED THAT ONE PAIR WAS REPLACED AND IT LOOKED EXACTLY LIKE THE ONES I RETURNED MEANING I RETURNED THEM AND GOT A NEW PAIR THAT WAS JUST AS DAMAGE AS THE FIRST PAIR I SENT BACK AND THEY TOLD ME AND I QUOTE " SORRY TO HEAR THAT FILE A CLAIM WITH THE STORE" ARE YOU KIDDING ME???? EVEN IF I DO COMPLAIN WITH THE STORE JUICY COUTURE IS THE MANUFACTURER!! THEY TAKE ZERO COUNTABILITY FOR THEIR PRODUCTS INSTEAD THEY WANT TO BLAME THE STORE. THE STORE JUST SELL'S THE SHOES JUICE COUTURE MAKES THEM.

IT'S FUNNY BECAUSE WHEN I COMPLAIN TO THE STORE THEY SAY ITS JUICE COUTURES PROBLEM AND WHEN I COMPLAIN TO JUICY COUTURE THEY BLAME THE STORE!!

I WON'T BE GIVING THEM ANY MORE OF MY MONEY SEEING AS HOW THEY DON'T EVEN CARE ABOUT THEIR CUSTOMERS RECIEVING DAMAGED ITEMS, WITHOUT CUSTOMER'S YOU WOULD BE NOTHING KEEP THAT IN MIND JUICY COUTURE! YOU LOST A CUSTOMER TODAY.

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Loss:
$200

Preferred solution: Let the company propose a solution

sharon m Akd

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Verified Reviewer
| map-marker North Providence, Rhode Island

Embellishment on jeans not shown in picture, cannot wear

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jeans have jewel embellishments on both legs. These were not visible in the photo posted. Request send return label asap cannot obtain on your website. Please refund original payment. I am 74 and do not do social media nor can i wear the jeans. thank you. Please mail label to my home address. Questions, please call and leave a message. I will return your call or send e-mail
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Cons:
  • Embellishment on legs of jean not seen in photo
sharon m Akd

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Verified Reviewer
| map-marker North Providence, Rhode Island

Return label

this is mt 4th e mail, i do not have social media nor do i want it. i received jeans from juicy couture that i want to return as i have explained to you three times already.

the jeans have stones down both legs. i am 74 years old do not want them. i have requested a return label three times and have not yet received one. i called juicy couture and was told to contact you again.

your website is very difficult to navigate. i would like not a good way to do business a return label asap it is definitely over your 14 day policy because i cannot get in touch with anyone. if i do not receive i will contact the attorney general for fraud.

please e-mail a response. also there is no receipt in the bag or any information.

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User's recommendation: horrible on return policy, not everyone has a smart phone to take picture, etc..

Zalen Ail
map-marker West Valley City, Utah

Ordered from juicy a sweat suite and never received been calling and never got a email back

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Bad customer service never shopping here again made a claim on 09/28 and never got my money back still waiting for an email or respond back
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Loss:
$240

Preferred solution: Full refund

User's recommendation: Don’t shop here bad service

Anonymous
map-marker Birmingham, England

Refund

It was purchased as a set they could not honour top so just sent the bottoms silly really as it was purchased as I said a matching set..silly really to just send me bottoms they refunded for top but not the bottoms yet as I have sent back as I refused delivery at door
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Anonymous
map-marker Leicester, England

Baby blanket

Juicy Couture - Baby blanket
Hi i was wondering if you could please help me. When my daughter was a baby I purchased one of your blankets pink and brown juicy dog ruffle blanket. If you have an email i can send you picture. She was very attached to the the blanket unfortunately when she was 6 it got stolen and since then I cannot find it anywhere. Even if I can purchase it from somewhere. Can you please help she could not do without it and if i can find one she would be soo pleased please help.
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Jennie W

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Verified Reviewer

Sun glasses no good needs repair

Juicy Couture - Sun glasses no good needs repair
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I ordered a pair of prescription sun glasses from a vendor her in Atlanta GA and subsequently they broke and I need a repair or a replacement of these frames. I paid over $500.00 for these glasses? I need to know someone locally to talk with regarding my issues? Thanks, Jennie Williams Jenniewilliams50@***.net 813.789.5482
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Loss:
$500
Cons:
  • Impossible to contact juicy couture

Preferred solution: Let the company propose a solution

Kimbely Ffv

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Verified Reviewer
| map-marker Irvine, California

Return of item.

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Impossible to return item recently purchased No return receipt included in package No response trying to contact customer service by text No phone number to call Will never order again from Juicy Couture and would not recommend ordering from them It is the first and only time I have ever had difficulty in return an online purchase
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User's recommendation: Do not place an order with Juicy Couture

About

Related Companies

Revlon, Elizabeth Arden, CND, Almay, Sinful Colors

Summary

Juicy Couture is an online fashion store which specializes in the manufacturing of dresses, accessories, jewelry, watches, bags, tops, jackets, outwear and other clothing for women and girls. New arrivals are permanently updated and available on the main page of the official site. One of the Juicy Couture's directions is feature shops where ladies can find things decorated in the heavy metal style, purchase something from the custom monogram shop or charm shop. Pants, jeans, skirts and shorts together with the swimwear and sleeping wear are represented at the online digital gallery which houses all items produced by the described company. It can be mentioned that the product choice is differentiated by different types of accessories: fragrances, sunglasses, hats, hair and tech accessories. Juicy Couture comes from North America and is represented in more than 60 countries nowadays.

Juicy Couture reviews and complaints

Juicy Couture is ranked 639 out of 3768 in E-commerce category

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