Juicy Couture - FREE TRACKED RETURNS? FALSE ADVERTISING
I've already contacted Juicy Couture two to three weeks ago about my return. I returned my package via mail November 21 and it is now December 27th and I still have received no refund.
Juicy Couture promises free tracked returns, but my return label came with no tracking number and they keep telling me my return was not received. Out of $60. They keep saying that they will give me a response within 3-5 days, of which I already received TWO responses with the same wording in the past two weeks. They fail to read my emails and ask for the tracking number repeatedly.
The return label they promised is UPS with tracking, but I received a USPS without tracking. VERY unhappy.
I've been a loyal customer for six or seven years and I will NEVER buy from them again. This is a horrible company.
Monetary Loss: $60.
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