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In October My bf ordered me a black purse and matching wallet. Juicy sent me blue purse in wallet. Two months ago I noticed that the purse and wallet started unraveling in several places. I contacted customer service and they requested pics. I have tried to send...
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1.5
I didn't like
  • Quality and the customer service
  • Extremely rude
#636578
Reply to reviews
I, like countless others who have submitted similar reviews and complaints on this website, have been robbed by Kate Spade and Juicy Couture. My Juicy Couture gift card, purchased before Kate Spade bought the company, is apparently no longer valid and I will only...
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1.0
#580867
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The company was bought by Kate Spade. Talked to J.C. Customer service today. They said I have to write a letter and mail it with the gift card to Kate Spade. They will then issue a kate spade gift card. There was no mention of whether I would get less than the the full...
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Anonymous
Anonymous

I am dealing with the same issue. I am SO UPSET! Did you get the Kate Spade card back? Was it for less than the original amount?

Anonymous
Anonymous

I'm in the same situation - Juicy Couture gift card is invalid since they were bought off by Kate Spade.Its definitely very unfair & unethical. The consumer is basically p...

Hawthorne, New Jersey
#577497
Reply to reviews
I received half my order and they won't refund me, they are thieves - you have been warned Promised me a refund if I closed PayPal dispute then emailed to say they can't refund what a joke never had an experience like it - juicy couture what a load of rubbish - I want...
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Hoddesdon, England
I didn't like
  • Rip off
#575171
Reply to reviews
My sister purchased a gift card for $75.00 for me last Christmas. There was absolutely no expiration date on the back of the card. When I called the number on the back of my card it states that it has $75.00 on it. I tried to place an order online and it said that my...
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Anonymous
arno

had same problem.

Anonymous
Khris

Did anyone get a resolution?

I didn't like
  • Extremely rude
#574861
Reply to reviews
I returned clothes that did not fit my daughter, I was given a gift card. I went to use the card and was told I had a zero balance, when I called I was told they are still juicy couture but can only refund me 30% of my 88.00 balance because that is what they were told...
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Anonymous
Anonymous

I'm in the same situation - Juicy Couture gift card is invalid since they were bought off by Kate Spade.Its definitely very unfair & unethical. The consumer is basically p...

I didn't like
  • Extremely rude
#563736
Reply to reviews

What has happened to me is the same as you...I tried to complain but they have a lot of excuses. I talked to the supervisor who is a lady. She was very rude. She said she canceled my order is like customers return the products. They made a mistake but as a customer,...
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Anonymous
Anonymous

Why do you think you should benefit from a mistake? You are money hungry.

1.3
#563463
Reply to reviews
Juicy Couture irresponsibly cancelled my order
Juicy Couture irresponsibly cancelled my order
Juicy Couture irresponsibly cancelled my order
I brought many things on Juicy Couture official website in BlackFriday due to the cheap price. I received the confirmation of order via email. But, after two days, the company sent the email to cancel my orders due to the website's bug about the promotion code. This is...
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Anonymous
Anonymous

There is no law to help you. They made a mistake. You should accept the apology and the special coupon code and get on with your life.The law does not require them to give y...

2.3
#563347
Reply to reviews
I purchased a bag from Juicy Couture online on 1/22. They specifically stated they have a 45 day return policy. I returned the bag using their shipping label on 4/28 (well within the 45 day window) dropping it off at my local UPS Store. I received an email from them on...
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#482214
Reply to reviews
Almost every time I order an item it gets cancelled despite the item remaining in stock for several days after! I'm so sick of it- its to the point that if I order 5 items 1 is guaanteed to get cancelled! I understand that the site is going under but c'mon maybe if...
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#481664
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